1. How long does it take to process an order?

Order processing typically takes 3-10 days, depending on order priority.

Shipping time starts only after the processing time has been completed.

Estimated shipping time (after processing):

5–7 days: South Korea

5–10 days: Singapore, Australia, Japan, New Zealand

7–12 days: USA, Hong Kong, Mexico

10–18 days: Canada, UK, Israel

14–24 days: All other countries

Shipping fees range from $5–$12, depending on your country.

Shipping takes 5-24 days, depending on your location. Please note that shipping times are estimates and may vary due to customs processing or other unforeseen factors.

2. What should I do if my order is lost during shipping?

Please contact us immediately if your order is lost. We are not responsible for refunds as the loss is caused by a third party. We will work closely with the carrier to resolve the issue and process a replacement order (please note that this may take additional time for preparation and shipping). Please provide your order number and any relevant details so we can assist you as quickly as possible.

Important Notes:

Please double check the product sizes, shipping address, and payment method before confirming your order. We are not responsible for any issues that arise from incorrect or incomplete addresses.

Customers are responsible for any customs duties or import taxes that may apply. These fees are not included in the product price or shipping cost. Before placing your order, please check with your local customs office for any additional charges.

If we’re unable to ship to your country, please contact us at mehnailvn@gmail.com, and we’ll be happy to explore alternative shipping options (subject to different rates).